REMOTE FAULT SYSTEM MONITORING
Whilst ensuring that all equipment specified within our designs is of high quality and reputable manufacture, it must still be remembered that technology needs looking after and with all electronic items there will be some failures. The answer to this is accept it and make certain everything is done to limit this and deal with it efficiently should a fault occur. Now, with remote monitoring, we can kept track of rack temperatures and obtain critical component health checks via network presence, thus catching any problems early and expediting any resolution.
TAILORED MAINTENANCE CONTRACTS
Every home and family has different levels of system and property usage and in some cases this can range from very infrequent use to heavy and continual operation. This is why we tailor our service packages to meet the needs of each situation and set of criteria. For smaller installations or systems with minimal use we offer customer care days which are cost effective and cover basic preventative maintenance and firmware upgrades at 6 monthly intervals. These can then be extended up to the point where full maintenance contracts are required for larger systems, which require stipulated call out and fault response times.
CLOUDED CALL OUT & CLIENT BACK UP SERVICES
Whichever tailored service is finally applied, it will be registered on our clouded customer service system which all our administrational and engineering staff have access to. All the latest O&M files will be stored here and any faults and call outs logged for tracking and completion status.
SYSTEM UPDATES & UPGRADE ADVICE
With the never ending advancements in the consumer electronics marketplace, it is important to make certain systems are kept up to date and correct advice is sought regarding any changes or upgrade paths. This forms part of the ongoing relationship we have with our clients and regular contact from our technical and engineering team makes certain that any control and performance enhancements can be fully realised.