All of our team offer independent technical advice based on in-depth product and systems knowledge, which has been developed over the many projects completed. In addition regular manufacturer liaison and numerous industry tradeshows provide our consultants with up to date information on market trends and product advancements. Combining our depth of experience with a detailed future vision, our designers are best placed to offer any informed consultancy advice required.
Concept and Design
The most important part of the project delivery process is to correctly establish the optimum system to fit both the family and property’s requirements. This is done via an initial interview where a room by room performance matrix is drawn up. During this meeting all the family’s considerations are discussed in line with the marketplace offers and a system function and control architecture is born. This document travels with the project to completion and forms the basis for the specific equipment schedule to be prepared against.
Project Liaison & Management
The key to successful system integration is concise and up to date documentation. Whether it be for first fix cabling or detailed AV furniture design, it is of paramount importance that the contractor charged with the responsibility to deliver is in possession of clear, correct and current information. Communication and documentation are key to our successful operation and we pride ourselves in its quality and presentation.
All of our installations are undertaken by our team of experienced and trained in-house engineers. Our strict rules of site engagement reflect the high standards set and all of our staff respect premium interiors and finishes produced by other contractors on site. Great efforts are taken to protect the areas during final fix and when equipment is installed it is cleaned and covered until the property is fully commissioned.
Programming & Commissioning
Another critical part of the process aims to tailor the completed systems to encompass all of the specific functionality the client and other residents require. Due to the numbers of variables involved we normally work alongside our clients over the initial daily usage attending to any minor fine tuning as we go.
We try to make all of our user interfaces very intuitive and as such most clients become familiar with their operation almost immediately. Training tends to be more directed toward infrastructural items such as electrical isolators and items which may need resetting such as SKY boxes and Network Routers. The equipment we specify is very reliable but like all electronics, power cuts and system glitches will mean some user input and that is what the main training is for.
Support & Maintenance
We have a trained office support staff and on-road service engineers covering system backup; also preventative maintenance plays an important role in system reliability and product lifespan. On larger projects we offer full maintenance packages which are structured and priced in line with the scale of the systems installed and for smaller installations we offer system care days which can be purchased depending on the systems specification and usage.